Create an Excutive Summary Essay Example | Topics and Well Written Essays - 500 words

Create an Excutive Summary - Essay Example After conducting a feasibility study of the costs savings by the company, it was found out that the company saves more by deciding to outsource than to insource these services. The benefits of outsourcing far outweigh those of insourcing, by up to $ 579, 523 in savings. These savings come from freeing up of municipality assets, savings from training the municipality’s own employees, improving core business functions due to reassignment of personnel and benefits from lease of excess space. There are various reasons as to why the municipality seeks to outsource for these services. Costs for upgrading maintenance of the new equipment and new technology are absorbed by the outsourced company, costs savings in paying the employees and utility and office space expenses, and improved customer services. However, the municipality is faced with a number of risks if it decides to outsource for these services. Confidentiality of the municipality’s customers might be breached, the quality of services offered could reduce, and the company contracted could close suddenly as well as the municipality losing its control over the collection of scheduled payments. The qualifying agency will take over the utility’s responsibility of processing payment data and convert it into billing statements that will be delivered the customers by the agency in a timely manner. The contracted agency will also be responsible for sending the billing statements to the customer by either electronic means by the use of emails, interactive website billing method, or by mailing hard copies of the bill statements to the customers. The agency will also track payments by the customers and reporting the customers who do not pay. Collection of payments from the customers will be done by the same agency, and will provide the municipality’s customer account database, also